Privacy & conditions of use
Privacy & conditions of use
Our privacy policy
Last updated: 14/12-2023
This Privacy Policy describes how Nordic Fulfillment ("Website", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from nordicfulfillment.com ("Website") or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a visitor to the Site or another individual whose information we have collected in accordance with this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you send directly to us through our Services may include:
- Basic contact information, including your name, address, phone number and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including the items you view, add to your cart, or add to your wish list.
- Customer support information, including the information you choose to include in communications with us, for example, when you send a message via the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect via cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information we collect directly from you
Information that you send directly to us through our Services may include:
- Basic contact information, including your name, address, phone number and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including the items you view, add to your cart, or add to your wish list.
- Customer support information, including the information you choose to include in communications with us, for example, when you send a message via the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
How we use your personal information
- Provision of products and services. We use your personal information to provide the services to you to fulfill our contract with you, including to process your payments, fulfill your orders, send you notices regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise administer your account, to arrange shipping, facilitate any returns and exchanges and to allow you to write reviews.
- Marketing and advertising. We use your personal information for marketing and advertising purposes, such as to send you marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertisements on our website and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to be able to respond to your questions, provide effective services to you, and maintain our business relationship with you.
Cookies
- Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to improve our website and our services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the services (in our legitimate interest in administering, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and advertising on our website and other websites.
- Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to function improperly or no longer be available. In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How we share personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
- With suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you instruct us, request us, or otherwise consent to us sharing certain information with third parties, such as to send you products or through your use of social media widgets or login integrations.
- With our affiliated companies or otherwise within our group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users in the past 12 months for the purposes described above in “How we collect and use your personal information” and “How we disclose personal information”:
Category
- Identifiers such as basic contact information and certain order and account information.
- Commercial information such as order information, shopping information, and customer support information
- Internet or other similar network activity, such as usage data
Categories of recipients
- Suppliers and third parties who perform services on our behalf (such as internet service providers, payment processors, order fulfillment partners, customer support partners, and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content will be public and available to anyone.
We do not control who has access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect or protect your privacy. We are not responsible for the privacy or security of any information you disclose, or for the accuracy, use, or misuse of any information you disclose to or receive from third parties.
Third-party websites and links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms without limitation as to their use by us or by a third party.
Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as stated on the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information about individuals under the age of 16.
Security and storage of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure in transit.
We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may deny your request to the extent permitted by law.
- Right to access/knowledge. You may have the right to request access to personal information we hold about you, including information about how we use and share your information.
- Right to erasure. You may have the right to request that we erase personal information that we hold about you.
- Right to rectification. You may have the right to request that we correct inaccurate personal information that we hold about you.
- Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
- Restriction of processing: You have the right to request us to stop or restrict our processing of personal data.
- Withdrawing consent: Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Managing your communications preferences: We may send you promotional emails, and you may opt out of these at any time by using the unsubscribe option that appears in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You can exercise any of these rights where set out on our website or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to your request.
In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact details below or by lodging your complaint with your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside of the country in which you reside, including the United States. Your personal information is also processed by personnel and third-party service providers and partners in these countries.
If we transfer your personal data outside of Europe, we will use recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been assessed as providing an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please send us an email at contact@nordicfulfillment.com.
Contact us
