Shipping information
Processing and Shipping Confirmation
Once you have completed your order, you will receive an order confirmation by email at the address provided during checkout.
We strive to process orders placed on weekdays as quickly as possible and aim for same-day dispatch whenever possible. Your order will be shipped to the delivery address provided at checkout, and our trusted logistics partners ensure fast and secure international delivery.
Shipping & Delivery Timeline
Delivery times are subject to carrier operating schedules and local delivery services in the destination country and may vary.
Packages may occasionally experience delays due to customs clearance, local delivery conditions, or other circumstances outside our direct control.
If your order has been shipped but has not arrived within the expected timeframe, please allow up to 10 days before contacting us for assistance.
Once an order leaves our distribution center, delivery times may be affected by customs clearance or other circumstances outside our direct control.
Due to the nature of our products, including food and confectionery, we cannot accept returns due to a change of mind, accidental ordering, or order cancellation after the order has been dispatched.
Customs & Import Regulations
United States Orders
All orders shipped to the United States are sent DDP (Delivered Duty Paid). Applicable import duties and import taxes are included in the order price, meaning there are no additional customs duties or import taxes to pay upon delivery.
Customers in the United States can therefore order knowing that applicable import duties and taxes are already included, with no unexpected customs charges upon delivery.
Orders to Other Countries
For orders shipped outside the United States, import duties, taxes, and other customs fees may be charged when the shipment arrives in the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the order total.
Customers are responsible for ensuring that the products they order comply with applicable laws and import regulations in their destination country.
Orders that cannot be delivered due to local import restrictions, are refused by the recipient, or are not collected are generally not eligible for a refund or reshipment. Due to the perishable nature of our products, returned shipments cannot normally be restocked or resold.
Nordic Fulfillment Group AB is registered with the U.S. Food and Drug Administration (FDA). FDA registration does not constitute FDA approval of individual products.
Refunds & Returns
Due to the nature of our food and confectionery products, we do not accept returns for change of mind or accidental purchases.
However, if your order arrives damaged or you receive an incorrect product, please contact our customer service team as soon as possible. We will review the issue and, where appropriate, arrange a replacement or other suitable resolution.
Please include your order number and, if applicable, photos showing the damaged or incorrect products when contacting us.
